Knowledge and Awareness Needs of Visitors to Historical Landmarks in Mecca from Perspective of Hajj and Umrah Services Providers

Abstract

This Research aimed to identify knowledge and awareness needs of visitors to the historical landmarks in Mecca. Its sub-objectives are as follows: Identify knowledge and awareness requirements and needs of pilgrims and Umrah performers visiting historical landmarks, identify the preferred awareness methods, ways and means for pilgrims and Umrah performers visiting historical landmarks, identify negative behaviors of pilgrims and Umrah performers visiting historical landmarks in Mecca and identify propositions necessary to overcome the negative behaviors of pilgrims and Umrah performers visiting historical landmarks. This research is one of the descriptive researches based on the social survey method by means of an intentional sample of Hajj and Umrah service providers in the institutions of the masters of the circumambulation in Mecca, numbered (56) service providers. The outcomes also showed that the most significant negative behavioral practices are: (photographing, seeking blessings, leaving some of pilgrims and Umrah performers to leave some of their belongings in the landmark as a kind of memory, writing on the landmark, cheering and chanting during their visit to the landmark and smoking in the landmark) and showed that the most significant propositions are: (Use of modern technology to introduce historical landmarks and designing an electronic application for historical landmarks).