A Future Vision for the Development of Services Provided to Pilgrims who Visit Mecca Historical Landmarks

Abstract

This research seeks to create a vision for pilgrim services at Mecca Historical Landmarks. From this main objective, the following sub-objectives are to identify the characteristics of pilgrims who visit the Historical Landmarks in Makkah Al-Mukarramah, the reasons they visit, the awareness, knowledge, and educational services provided, and the extent to which these services meet the pilgrims' needs. The study also examines pilgrim issues at Mecca Historical Landmarks. This study used the descriptive methodology based on the social survey method and non-probability sampling to study a chance sample of 192 pilgrims who visited Mecca Historical Landmarks. The investigation used a questionnaire from Rabi' al-Awwal to Rajab 1443 AH. The research found that pilgrims visit Al-Tana'im Mosque, Hira Cave, and Al-Ma'alla Cemetery most. Islamic history, Sharia, faith, and personal interests are the main reasons they visit Historical Landmarks. The results also showed that the most important issues facing pilgrims visiting Historical Landmarks are the lack of an electronic application, the lack of security and safety measures, the lack of guiding signs, the practise of some bad habits by some pilgrims, the lack of hygiene in the landmarks, and the geographical difficulty of some landmarks like (Cave of Hira, Cave of Thawr, Jabal al-Rahma). Infrastructure, security, and commercial services were also the most important landmark services. The results reveal that numerous Historical Landmark visitor services need to be improved, including (religious services, educational services about the historical landmark, awareness services, tourist guide services, health services, transportation services, media and advertising services, services for people with special needs).