"Sociology of Healthcare Service Quality in the Algerian Public Hospital Institution: A Field Study"

Abstract

    The aim of this study is to diagnose the level of healthcare service quality in the Algerian public hospital institution, specifically in a field study conducted at the public hospital institution in Djelfa. The research problem was defined as follows: What is the level of healthcare service quality provided in the public hospital institution in Djelfa? This is examined across three dimensions: technical, psychological, social, and material. To achieve the aforementioned research objective and address the research problem, the researcher applied the comprehensive survey method to a sample consisting of 500 individuals from the community. The mentioned individuals were selected using this method. The questionnaire was employed as the primary tool for data and information collection. The collected data were analyzed using appropriate statistical methods for the nature of the research, such as mean, standard deviation, percentages, and Spearman's correlation coefficient. The statistical analysis was carried out using the SPSS software on the computer.