A Critical Review of TQM and Zero-Defect Concept in Manufacturing Industries: A Qualitative Study

Abstract

Total Quality Management (TQM) and the Zero-Defect Concept have emerged as prominent strategies in the manufacturing sector, aiming to enhance product quality and customer satisfaction. This critical evaluation seeks to assess the value and implications of TQM and the Zero-Defect Concept through a quantitative analysis. The study explores various aspects of TQM implementation, including process improvement, staff involvement, supplier management, and customer focus, along with the Zero-Defect Concept. The findings indicate that adopting TQM significantly improves overall organizational performance. The application of zero-defect practices demonstrates a strong correlation with TQM dimensions like process improvement and staff involvement, leading to enhanced product quality. However, the study also identifies challenges and limitations associated with the implementation of TQM and the Zero-Defect Concept. These include resistance to change, insufficient staff engagement, suboptimal integration of suppliers, and difficulties in sustaining continuous improvement efforts. Addressing these issues is crucial for organizations to fully benefit from TQM and zero-defect practices, ensuring their successful implementation and yielding desired outcomes.