The Role of Waiting Lines in Decision-Making – A Field Study of the National Social Security Fund for Salaried Workers in El Oued, Algeria

Abstract

This study aims to explore the role of waiting lines in the decision-making process. The applied aspect of the study focuses on assessing the extent to which the Social Security Institution utilizes the waiting line model and its effectiveness in aiding decision-makers at the National Social Security Fund for Salaried Workers in El Oued. This led to addressing the core research question: What is the role of waiting lines in decision-making?

Among the findings of this study, we identified a lack of utilization and application of waiting line models in decision-making within the institution under study, as well as a shortage of specialists in this field. Based on these findings, several recommendations can be proposed, including establishing specialized centers for waiting line management, ensuring the availability of all necessary material, technical, and human resources to provide consultancy in this area, and improving the decision-making process. Additionally, efforts should be made to raise awareness of the importance and benefits of applying waiting line methods in decision-making through seminars, conferences, and open sessions.